Can I get my money back from Shutterfly?

We reserve the right to issue store credit (rather than a refund) for merchandise returned more than 60 days after it was ordered. Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our error.

Where is my package from Shutterfly?

Help Center Content At the top of the My Shutterfly page, you can see your most recent order (within the past 30 days), along with the status. If the order has been shipped, the estimated arrival dates will be there too. Click to view more order details and tracking information (if applicable).

Can you track Shutterfly order?

Additionally, if your order was shipped, you can click on the track it link, and you’ll be brought to the shipper’s website to find detailed tracking status on your order, if available. To view your entire order history, from the My Shutterfly page, click on all orders in the my order and account info section.

How do I complain to Shutterfly?

Contact Shutterfly

  1. Click the orange Contact Us button at the top-center of the Help Center.
  2. Choose the Area and Reason categories we can help you with today.
  3. Review the related resources offered.

How do I contact Shutterfly?

1 (888) 225-7159
Shutterfly/Customer service

What delivery company does Shutterfly use?

USPS delivery
Delivery is estimated based on USPS delivery timeframes. For more information, click here. *Estimated Delivery times shown above are for Card & Stationery paper products. Get specific shipping information for all products, gifts, and more in the cart at checkout.

Does Shutterfly ship USPS?

Delivery is estimated based on USPS delivery timeframes….Help Center Content.

Destinations Available Shipping Options Guaranteed
P.O. Box Economy or Standard No
U.S. Protectorates Economy or Standard No
Armed Forces* Economy or Standard No

How is Shutterfly shipped?

We use a delivery expediting service that delivers directly to the destination country’s mail service. This service is as fast or faster than airmail. Estimated delivery times to international addresses are 5-8 business days from when the order is shipped. Production with delivery time (domestic) is 5-10 business days.

Can I call Shutterfly?

Is there a customer service number for Shutterfly?

Does Shutterfly use USPS?

Though we’re unable to request a signature at the time of delivery, most packages are signed for when shipped to a place of business. We’ll address and mail your cards for you. Delivery is estimated based on USPS delivery timeframes. For more information, click here.

Can you get expedited delivery on Shutterfly orders?

If you need your order sooner, we recommend upgrading to Expedited, Rush or Super Rush delivery (when available). We cannot guarantee these delivery dates due to high holiday demand, but we will do our best to meet these estimates. Super Rush service is available for select products only.

How long does it take to mail an envelope from Shutterfly?

If you want to get your cards delivered as quickly and easily as possible, we can address, stamp, and mail your cards directly to the recipients. The envelope is printed in Arial font and mailed with a regular USPS stamp. Production with delivery time (domestic) is 5-10 business days.

What to do if USPS says Delivered but no package in sight?

USPS Tracking Says Delivered but Package Not Received—Can I File a Claim? The protocol and requirements for filing claims differ depending on the company in question. USPS allows you to file claims for missing or damaged packages, but not for late deliveries. You have to wait to see if the shipper can locate your insured package.

Do you have to pay for Shutterfly prints?

No payment is required at that time—simply place your order and you will receive an email confirmation that your order was received at your selected store. You will pay for your prints at the store at the time of pickup. You may wish to call the store first to ensure that your order is ready.