How do I cancel whatever happens?

If you have bought a 3 or 5 year term and are not completely satisfied, you can cancel it within 45 days of purchase. Please call us on 0844 561 1234 and if you haven’t used the service we’ll give you a full refund.

Do Currys do accidental damage?

We do NOT cover for accidental damage, cosmetic damage, loss or theft. In general, home insurance will cover theft and accidental damage but not mechanical breakdown. There is usually an excess charge on a home insurance to any claims made. We do NOT charge any excess on any of the benefits of our plans.

How do I cancel my knowhow care plan?

You can cancel this Care Plan at any time by either writing to us at: Knowhow Customer Services, PO Box 67887, London, SE5 5HU, or by calling our Knowhow Contact Centre on 0344 561 1234. If you cancel within 45 days of purchase and you haven’t used the service we’ll give you a full refund.

How do I cancel my Currys knowhow cover?

Email [email protected] and ask them to cancel your account. Whether you’re looking for information on how to delete your Currys PC World account, unsubscribe or cancel a free trial, Emma can help.

What does Cvrplan mean?

What is Cvrplan Direct Detection? This is a type of vacation insurance or coverage plan. You must purchase the same product with another purchase.

What is Product Support AG on my bank statement?

What to look out for. The payments are called ‘product support AG’ and are an insurance for laptop repairs ( PA) If you have purchased a product at Currys PC World and are worried you might have been sold this insurance, check your bank account for any transactions to product support AG.

How do I report a fault to Currys?

Call us. If you need to speak to someone, you can call us on 0344 561 0000.

How long do Currys take to repair?

7 calendar days
To get you back up and running quickly, where we are dealing with the fault, we aim to repair products within 7 calendar days.

How long does KnowHow care plan last?

Prices for 2, 3 and 5 years include the standard guarantee.

What is KnowHow care plan?

Know it all If your product suffers a mishap, we’ll fix it. Fast fix – We’re so confident we can repair your appliance quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement. *

Is there a live chat for Currys?

Chat to us now! Our webchat team is ready for help. Visit us in one of our stores and speak to one of our helpful colleagues.

Is team knowhow part of Currys?

Watchdog featured customers of Curry’s PC World and its service partner Team Knowhow, who had faced problems with repairs of their TVs. It has apologised to the customers we featured on the programme and has now resolved their issues.

How to get PC world’whatever happens’cover?

Some of the laptops had to have a warranty repair done to them, but also had other damage to it that meant the warranty repair company wouldn’t repair it, and to put it through as an insurance claim (we had many sent back for this), so the easiest thing to do was stand up, lift it above our heads, and drop it. It would then be repaired.

How to get PC World Whatever happens vouchers?

If you decide to get your vouchers (or e-vouchers as I think they do now) they are usually to the value of the lowest priced laptop on the national stock file that is a similar spec to your old one. Also check to see if stores actually have the suggested laptop in stock, and then target the stores that don’t.

How long does PC World cover stay away?

It may be away for up to 28 days, after this time your are entitled to request vouchers to the value of a equivalent spec model. If their are no current models available at the same price with the same spec you could end up getting a better/more expensive laptop than before.

Why did I take out the whatever happens cover?

Anyway, we took out Whatever Happens cover on it and having paid monthly for over 2 years, we’ve basically paid the original price twice over because of the cover, so if I sent it back, I’d really want either a replacement or store credit, not a crappy botch-job of a repair which I know I’d get.